By Aliya Ram and Bryan Harris
Financial Times
Aug 24, 2017
Company hopes to win back fans of high-end handsets after fire prone Note 7
“[The] most important thing is that while Samsung admitted to problems with its battery hardware and processes in the Note 7 . . . employees frequently tell me that Samsung hasn’t addressed a deeper issue, cultural reform,” said Geoffrey Cain, author of an upcoming book on the Korean conglomerate.
“Quite a few employees told me they were not surprised when the Note 7 phones started smoldering last year, pointing to Samsung’s breakneck work culture, the pressure they put on suppliers and a reluctance to speak up when something’s wrong. This is not good. Samsung is still in a fragile position.”
Read more about Samsung’s Note 8 at Financial Times
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