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In Samsung’s Messy Phone Recall, Lack Of Transparency Takes Center Stage

Geoffrey Cain, author of a forthcoming book about the so-called Samsung empire, says the validity of reports about replacement Note 7s catching fire was met with skepticism inside Samsung itself. Employees told him they felt like they couldn’t really touch the topic for fear of “being branded trouble-makers.” By Alina Selyukh and Elise Hu NPR Oct 18, 2016

In Samsung’s Messy Phone Recall, Lack Of Transparency Takes Center Stage

By Alina Selyukh and Elise Hu
NPR
Oct 18, 2016 

Geoffrey Cain, author of a forthcoming book about the so-called Samsung empire, says the validity of reports about replacement Note 7s catching fire was met with skepticism inside Samsung itself. Employees told him they felt like they couldn’t really touch the topic for fear of “being branded trouble-makers.”

 

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Geoffrey Cain

Geoffrey Cain is an award-winning author of bestselling books on leadership, business, technology, and finance.

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